Contact Visual Floor Planner

How To get in touch

Do you have a question?

We are here to help answer your questions, please send us an email and we’ll be happy to answer any questions you have about Visual Floor Planner:

Email us:

Customercare@visualfloorplanner.co.uk  We aim to respond to you within 2 Working Days

Live Chat:

Please see the bottom right hand screen to chat to us Live.

Support Forum:

Our support forum acts as an FAQ , so please check here to see if your questions has already been answered. If not please register and post your question and our support admin will respond to you.

Visual Floor Planner Forum

We prefer to use email to provide high quality support directly from our team. With many businesses big and small using Visual Floor Planner, we also find it’s the best way to ensure all inquiries are given equal treatment.

We understand that email is not some people’s preferred way of receiving support. We’ve built  Documentation with resources, guides, tips, and answers to most common questions about using Visual Floor Planner. We’ve yet to encounter an issue that couldn’t be resolved through our documentation, FAQ, or via email.

We find that email is the most efficient way for us to help you because:

  • We can send you links, screenshots, etc.
  • We can track all support requests.

In the future we hope to offer more ways to communicate with the Visual Floor Planner team. For now, please feel free to email us.

The Forum registration is free and is only required to prevent spamming within the forum and so keep out unwanted information.

The support forum is our preferred method of support, because all our users are then able to view your problem and see the answer. Take some time to review the existing questions, comments and suggestions. We are proud with our response time in answering questions via this forum.

Feel free to email us with questions, but more often than not the question will be added to the forum (anonymously) where the answer will also be displayed. We also give priority to questions asked on the forum.

Visual Floor Planner Forum

The support forum is also available to the many thousands of trial users that we have, in the belief that a trial user will become a paid user.

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