Visual Floor Planner FAQ
Frequently Asked Questions
Get to know the basics, and a few helpful tips & tricks.
Explore everything you can do with Visual Floor Planner, customize our service to meet specific needs, and find out how all our features and settings work,In-depth articles on everything Visual Floor Planner.
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This documentation includes a tutorial on how to create a floor plan using Visual Floor Planner. There are several tutorials in this manual, some also Video Tutorials Visual Floor Planner Documentation
Insert Watermark behind floor Plans
Yes, you can use the Import Sketch tool in the Edit menu to import a logo.
Then set the transparency of the logo in the Floor Plan settings dialog, activated in the Format menu. Use a .jpg and set the transparency to about 80%. You may find it easier if you add the logo to its own floor,
Also documented in the Visual Floor Planner User manual Support Documentation Chapter 18.104.22.168 Import Sketch. (I think we should change this menu to Import Watermark, to make it more obvious).
The Gross Internal area menu is where its always been in Edit menu.
It is possible that an antivirus tool or other program is preventing this dll from being accessed by the floorplanner.exe.
Normally restarting your computer will resolve.
Mingwm10.dll lives in the Visual FloorPlanner folder and it will definitely be installed, and not missing, and so is something else that is preventing this dll from being located by Visual Floor Planner. It is a dll also used by other popular applications such as Inkscape and Filezilla, but they will have their own copies.
Resinstalling Visual Floor Planner does not appear to resolve the problem because if you check the Visual FloorPlanner folder, you will always find it not to be missing. The best solution is to restart the computer, disable any anti virus, and start Visual Floor Planner, then remembering to activate your anti-virus.
Google searches reveal solutions inviting you to download an alternative Mingwm10.dll from unknown sources. We highly recommend you don’t do this, as its possible installing a dll file from an unknown source could introduce a virus to your system.
False Anti Virus Reports
Some less than perfect anti-virus programs are reporting the Visual Floor Planner down-loader as a trojan virus. The definition of a trojan virus is a program that downloads another program. Well this is exactly what our down-loader does. Its a small 380K program that downloads the larger Visual Floor Planner Setup program. THIS IS NOT A VIRUS.
If you receive such a report it would help us if you could email details of your anti-virus program, and the report so that we can update the anti-virus company concerned. Unfortuneately some of the free anti-virus tools do not support a white-listing service from software developers and there is no way we can remove these false reports. In these cases we recommend using a premium anti-virus service such as Norton.
Unfortunately some anti-virus programs interpret installation as a threat, ie thats exactly what a trojan virus would do. Of course our software is not a virus, but some anti virus programs are not so good at identifying this fact.
You could switch off your anti virus program during the download and installation.
The second link is a direct link to download the installation file.
Some users assume that anything that their Anti-Virus reports is a virus. If you have time to read the virus report, you will see that this is not always the case. The following will vary depending upon your Anti-Virus program, version and settings. Norton is the worse offender for these false reports.
Norton Virus Checker: WS.Reputation.1
We regularly update our install files, and after such updates, many users are concerned that they receive virus warnings such as:
“Visual Floor Planner.exe is not safe and has been removed, click for more details” -Example from Norton Anti Virus
Clicking on View Details gives:
THIS IS NOT A VIRUS. The virus checker is only warning you that the file is new, e.g. less than 1 week old.
To continue downloading Visual Floor Planner, simply click on Restore or click on Options and select Restore and exclude this file
This is what is called a false positive, and many other legitimate software companies complain that such files are quarantined for no other reason than being new.
Some of the more aggressive virus checkers will simply delete/quarintine the file, and you will then need to recover the file from folder where it has moved the file to.
Norton does provide software publishers with a system to add new files to their “white list”, each and every time we update a file…. but Norton often takes several weeks to add to their white list, by which time the file is no longer new or we have issued yet another update.
Norton: File Insight
Norton’s File Insight is warning you that the file is new.
Click on Trust Now
This Virus Report often affects our Downloaders, because by attempting to download the main Visual Floor Planner install program, Norton has determined that it is “acting suspiciously” and so removes the downloader program. Again THIS IS NOT A VIRUS but the download program doing what it is supposed to do, and download a program.
You can reverse this action by clicking Restore
The definition of a trojan virus is a program that downloads another program. Well this is exactly what our downloader does. Its a small program that downloads a larger Setup program. In the case for Visual Building’s downloaders Norton reports this as suspicious and treats it as a trojan virus. This is not a virus.
Simply click on Restore or click on Options and select Restore ane exclude this file
Some settings in Norton, will allow Norton to automatically remove a file even before the download is completed, in which case you can not restore the file. In such cases you should disable the Anti-Virus program while you download and install- but dont forget to enable it again.
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